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12 Feb

L.L. Bean Drops Its Century-Old Lifetime Return Policy

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We've got bad news for L.L. Bean fans: the beloved brand has canceled its century-old lifetime return policy. As of today, customers will have one year to return an item along with a proof of purchase. The now-defunct lifetime return policy had been in place for 106 years. The brand shared the news in a Facebook post on Friday morning to the dismay of Bean Boot and tote bag worshippers everywhere. In the message, L.L. Bean said the policy update was caused by customers who have "been interpreting our guarantee well beyond its original intent." "Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years," the statement reads. "Others seek refunds for products that have been purchased through...
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